Contact Us

Whether you have a question before ordering, need help with a delivery, or want to share feedback about your story, we'd love to hear from you.

We typically respond within 2 business days.

Common Reasons to Get in Touch

• You didn't receive your story download: if you were charged but haven't received your PDF, email us and we'll sort it out promptly.
• Refund request: please see our Refund Policy for details on when we're able to help, then email us with your order number.
• A question before ordering: happy to answer anything about how the stories work, what's included, or how to personalise for a specific child.
• Feedback about your story: we love hearing from parents and children. Your feedback genuinely shapes how we improve.
• Technical issues: trouble opening your PDF, a page not loading, or anything else on the site.

What to Include in Your Email

If your message relates to a specific order, it helps to include:

• The name used at checkout
• Your order or receipt number (found in your Stripe payment confirmation email)
• A brief description of the issue or question

This helps us locate your order and respond as quickly as possible.

Response Times

We aim to respond to all messages within 2 business days. During busy periods, including holidays, launches and weekends. It may take a little longer. We appreciate your patience and we will always reply.